Frequently Asked Questions

We know navigating insurance, billing, and treatment options can feel overwhelming. We're here to make the process as simple as possible. Here are some answers to our most frequently asked questions.

  • We are in network with several insurance providers for counseling, including:

    • Aetna

    • Blue Shield of California

    • TriWest

    • Partnership HealthPlan of California

    Not every clinician accepts every plan, but our team will help match you with a provider who accepts your insurance.

  • Unfortunately, we do not currently accept Medicare.

  • Yes. We work directly with workers' compensation companies to coordinate care.

  • No referral is needed for counseling with the insurance plans we accept. Simply give us a call, and our team will help you get started.

  • You still have options! We offer self-pay services and can help you explore whether your insurance provides out-of-network reimbursement. If our services aren't the right financial fit, we're happy to help you explore other resources.

  • Most insurance plans require a clinical diagnosis to cover counseling services. Your clinician will discuss this with you as part of your care. If you prefer not to bill insurance, self-pay is another option.

  • Your out-of-pocket cost depends on your insurance plan, including your deductible, copay, or coinsurance. Our team will verify your benefits before your first appointment so you have a better understanding of what to expect.

  • Yes! We accept HSA and FSA cards for eligible counseling expenses, including copays and self-pay sessions.

  • Yes. If we're out of network with your insurance, we can provide a superbill for you to submit for potential reimbursement. Reimbursement depends on your individual insurance plan.

  • Yes. Financing options are available for our intensives and neurofeedback packages through Affirm, CareCredit, and PayPal, subject to provider approval.

  • Absolutely. Contact our team, and we'll provide information about our self-pay rates before you schedule.

  • Many insurance deductibles reset at the beginning of the plan year. Until you've met your deductible, you may be responsible for a larger portion of your session costs. Once your deductible is met, your costs may decrease depending on your plan.

    For questions about your balance, contact our billing team at 224-999-6997, extension 101.

  • Our billing team can help with questions about claims, balances, and insurance denials.

    Billing: 224-999-6997, extension 101m description